Anti-fraud Policy

At NPLGaming, we are committed to ensuring a safe and secure shopping experience for all customers. This Anti-Fraud Policy outlines the measures we take to detect, prevent, and respond to fraudulent activity involving transactions on our platform.

1. Payment Security and Fraud Prevention Measures

To safeguard all purchases made through our website https://nplgaming.store, we have implemented the following anti-fraud protocols:

• Two-Factor Authentication (2FA): All credit card transactions are subject to 2FA to ensure the purchaser is the legitimate cardholder.
• Secure Processing Environment: All transactions are processed using secure, encrypted methods. Card data is never stored on our servers and is handled in full compliance with PCI DSS standards.
• Real-Time Fraud Screening: Our systems monitor for unusual behavior, high-risk IP addresses, and transaction anomalies. Suspicious activity may trigger manual review or result in the transaction being declined.
• Verification Measures: For high-risk or flagged transactions, we reserve the right to contact customers to verify identity or withhold delivery pending investigation.

2. Genuine Product Delivery

All digital products offered on NPLGaming are:

• Authentic and original
• Delivered digitally via email to the address provided at checkout

Customers are solely responsible for ensuring the accuracy of the email address submitted during purchase. Products will only be sent to that registered email, and once delivered, ownership is considered transferred.

3. No Refund on Authorized Transactions

All authorized and successfully processed transactions are final and non-refundable. This includes:

• Transactions that have passed 2FA and have not been flagged for fraud
• Orders where the digital product has been delivered to the registered email
• Cases where customer error led to incorrect data entry (e.g., wrong email address)

Refunds will only be considered under the following exceptional circumstances:

• Proven cases of fraud or unauthorized access, confirmed after investigation
• Technical delivery issues on our side that prevent product access and cannot be resolved

Due to the nature of digital goods, we cannot offer refunds for products that have already been issued, downloaded, or accessed.

4. Reporting Fraud

If you suspect fraudulent use of your payment method or account:

• Include your order number and any relevant details
• We will investigate all reports and respond within 5 business days

Confirmed fraudulent transactions will be canceled, and your payment method may be blocked from future use on our platform.

5. Consequences of Fraudulent Activity

We maintain a zero-tolerance policy for fraud. Any user found engaging in fraudulent behavior, including but not limited to:

• Using stolen credit card information
• Attempting chargeback abuse
• Creating fake accounts for exploitation

…may face the following actions:

• Immediate account suspension or ban
• Cancellation of all pending orders
• Notification to relevant authorities
• Legal action and recovery of damages

6. Policy Updates

We may revise this Anti-Fraud Policy from time to time. Any updates will be posted on our website and effective immediately upon publication.